Lehigh University Police
9-911 (on campus)
LU-ALERT is an important emergency message notification system that enables Lehigh administrators to send a short mobile text alert to all students, faculty and staff who have subscribed to the service. The text messages will only be sent out in cases of imminent danger, or when an emergency situation will impact a significant number of people.
All members of the campus community are strongly encouraged to register and the process takes only a few minutes. To sign up, enter your Lehigh user ID and password and then follow the provided instructions to complete registration.
Receiving these text message alerts via your cell phone is just one additional way within Lehigh's multi-tiered communication strategy that the university would use to notify the campus community in the event of an emergency.
Q: I registered for LU-ALERT last semester – do I need to sign up again?
A: LU-ALERT is administered through an external provider, e2Campus, and contact information submitted to the service is not retained indefinitely. A suggested practice is to update your contact information at the beginning of each semester.
Q: What if there's a problem with my LU-ALERT account?
A: If you're experiencing any problems with your LU-ALERT account, please contact Telecommunications at x85300 or email@example.com.
Q: I do not have a cell phone, how can I receive emergency alerts?
A: If you do not have a cell phone, you can sign up to receive email emergency alerts using the "Create Account using EMAIL only" option. Upon completing the process, add "firstname.lastname@example.org" to your spam whitelist to prevent emergency alerts from being tagged as spam.
Q: What if there is an emergency, and I can't be reached by cell phone? What other programs or procedures are in place to safeguard members of the Lehigh community?
A:During the event of an emergency, university officials will communicate with the Lehigh community using a variety of methods in addition to mobile text alerts (LU-ALERT), including siren, email and Web communications and person-to-person contact.
Q: Will my contact information be used for other purposes?
A: All cell phone numbers collected for LU-ALERT by the external service provider, e2Campus, will be stored in a secure database and will only be used in the event of an emergency.
Q: I've already signed up for EmergenSee – do I need to sign up for this, too?
A: Lehigh recommends that all members of the Lehigh community take advantage of every safety tool offered, including the LU-Alert text messaging system and the free EmergenSee app for smart phones. While the LU-Alert system allows the university to communicate with all registrants through text messages in extreme emergency situations, the EmergenSee app allows individual users to have immediate, direct contact with the LUPD. The app can also capture video and audio information, as well as the user's exact location. The app can be used anywhere on campus and within a "geo fence" perimeter that includes many of the surrounding neighborhoods. For more information and to download the app, please go to www.lehigh.edu/emergensee.
Q: How can I be sure I’ll receive an emergency alert on my cell phone?
A If you’re having trouble receiving LU-ALERT texts, check with your wireless service provider to see if your plan is set up for “Mobile Terminated Messaging” as this is a requirement for this service. If you are not able to receive LU-ALERT texts with your normal carrier setting, you can try selecting 'Other' from the carrier list (when you register for or update your account). This may work for some more restrictive phone services.
Q: Can parents/guardians sign up for LU-ALERT?
A: At this time only registered students, faculty/staff can sign up for LU-ALERT; however, in the event of an emergency, Lehigh University’s web pages will be continually updated with any emergency information.
9-911 (on campus)